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Tracking is the base of everything else in Jam. You choose the questions (prompts); Jam asks each one on every platform your plan covers, on your plan’s cadence, and keeps every answer.

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Platforms

Claude is off by default. Each Claude answer is asked through Anthropic with web search and costs far more than one on any other platform, so it is priced as an add-on. See Plans and credits.

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Cadence

Scans run weekly, every other day or daily, as your plan sets. You can also start one now (create_visibility_run). Scans use no credits.

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What Jam measures

Each measure is also shown for your competitors, so you see who is recommended instead of you. Read them with get_analytics_overview, list_prompt_analytics and list_analytics_metrics.

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Scored and unscored questions

A prompt that names your brand (“Acme reviews”) or a tracked competitor (“Harvest vs FreshBooks”, “Harvest alternatives”) is tracked and its answers are kept, but it does not count toward visibility, mentions or citation share. Those numbers only use questions a buyer asks without naming a vendor, so they show whether AI assistants find you on their own.

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Name collisions

If another product shares your name, an answer about it does not count as a mention of yours. The brand profile has a notConfusedWith list for this; research adds to it when answers cite a same-named product on another domain.

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